1. Introduction

Welcome to Tanz. These Terms & Conditions govern your use of our website and the purchase of products from us. By accessing this website and/or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use this website.

2. About Us

Tanz is a fashion brand offering clothing and coordinated family wear collections through our online store.

For any questions regarding these Terms, please contact us at:
Email: [Insert Email Address]
Business Address: [Insert Registered Address]

3. Eligibility to Purchase

By placing an order through our website, you confirm that:

• You are at least 18 years old;
• You are legally capable of entering into binding contracts;
• The information you provide is accurate and complete.

4. Products

We make every effort to display product descriptions, images, colours, and specifications as accurately as possible. However:

• Colours may vary depending on device settings;
• Minor variations in sizing and appearance may occur;
• All products are subject to availability.

We reserve the right to discontinue any product at any time without notice.

5. Pricing & Payment

• All prices are displayed in GBP (£) unless otherwise stated.
• Prices include VAT where applicable.
• Shipping charges are calculated separately at checkout.
• Payment must be made in full before orders are dispatched.

We reserve the right to change prices at any time without prior notice.

6. Order Acceptance

• Once you place an order, you will receive an acknowledgement email confirming receipt.
• This email does not constitute acceptance of your order.
• A contract is formed only when we dispatch your order.

We reserve the right to refuse or cancel any order for any reason, including stock issues or suspected fraud.

7. Delivery

We aim to dispatch orders within the estimated timeframe stated on our website; however, delivery times are estimates only.

We are not liable for delays caused by:

• Courier issues
• Customs clearance
• Force majeure events
• Incorrect delivery information provided by the customer

Risk in the goods passes to you upon delivery.

8. Returns & Refunds

You have the right to return eligible items within 14 days of receiving your order in accordance with UK consumer law.

To be eligible for a return:

• Items must be unworn, unused, and in original condition;
• Tags must remain attached;
• Proof of purchase must be provided.

Refunds are processed within 5–7 working days following approval.

Non-returnable items may include:

• Personalised/customised products
• Hygiene-sensitive items where applicable

9. Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery with photographic evidence.

Your statutory rights under the Consumer Rights Act 2015 remain unaffected.

10. Intellectual Property

All content on this website, including but not limited to:

• Logos
• Images
• Product designs
• Text
• Graphics

is the property of Tanz and may not be copied, reproduced, or used without prior written consent.

11. Limitation of Liability

To the fullest extent permitted by law, Tanz shall not be liable for:

• Indirect or consequential losses;
• Loss of profits, business, or opportunity;
• Delays beyond our reasonable control.

Nothing in these Terms excludes liability for:

• Death or personal injury caused by negligence;
• Fraud or fraudulent misrepresentation;
• Any rights that cannot legally be excluded.

12. Privacy

Your use of this website is also governed by our Privacy Policy.

We process personal data in accordance with applicable UK data protection laws.

13. Website Use

You agree not to:

• Use the website unlawfully;
• Interfere with website functionality;
• Attempt unauthorised access to systems;
• Introduce malicious software or harmful code.

15. Changes to Terms

We reserve the right to amend these Terms at any time. Updated versions will be posted on this page.