Privacy Policy

1. Information We Collect

We may collect and process the following data about you:

a. Personal Information

• Name
• Email address
• Phone number
• Billing and shipping address
• Payment details (processed securely via third-party providers)

b. Non-Personal Information

• Browser type and version
• IP address
• Time zone setting
• Website usage data via cookies and analytics tools

2. How We Use Your Information

We use your information for the following purposes:

• To process and deliver your orders
• To manage payments, refunds, and returns
• To communicate with you regarding orders or inquiries
• To send promotional emails (only if you opt in)
• To improve our website, products, and customer experience
• To comply with legal obligations

3. Legal Basis for Processing (UK GDPR)

We process your data under the following lawful bases:

• Contractual necessity – to fulfill your orders
• Consent – for marketing communications
• Legal obligation – for tax and regulatory compliance
• Legitimate interests – to improve services and prevent fraud

4. Sharing Your Information

We may share your information with:

• Payment processors and financial institutions
• Delivery and logistics partners
• IT and website service providers
• Legal or regulatory authorities (if required)

We ensure all third parties respect your data and comply with UK data protection laws.

5. International Data Transfers

If your data is transferred outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent protections.

6. Data Retention

We retain your personal data only as long as necessary:

• For order and tax records: up to 6 years
• For marketing: until you withdraw consent

7. Your Rights (Under UK GDPR)

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing
• Restrict processing
• Request data portability
• Withdraw consent at any time

To exercise your rights, contact us at:

8. Cookies

We use cookies to enhance your browsing experience. You can manage or disable cookies through your browser settings.

Types of cookies we use:

• Essential cookies (site functionality)
• Analytics cookies (performance tracking)
• Marketing cookies (with consent)

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, or disclosure.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.